TERMS & CONDITIONS
All prices are inclusive of VAT and Delicias reserves the right to alter pack size or price without prior notice as a result of unforeseen market conditions. The effective price is that at the time of ordering.
Shortages or damaged goods must be noted on the delivery note at the time of delivery. Delicias will not accept complaints on the above if not noted on the respective delivery note.
Notification of goods out of condition must be made to our office. All presumed damaged or out of condition goods must be made available for inspection before any action is decided upon credits to be issued.
AMBIENT PRODUCTS DELIVERY RATES
Free transport on orders over £75.00 within UK mainland limited up to 25Kg.
Delivery charges based on standard delivery:
UK mainland £7.50 on orders under £75 and limited up to 25kg. (including postcodes AB1 - AB16, AB21 - AB25, AB30, AB39, PA1 - PA19, PH1 - PH3).
Inverness, Kirkwall, Paisley, Kilmarnock, Shetland Islands, Outer Hebrides / 5 working days / £19.50 on order under £175 and limited up to 25kg.
Orders subject to maximum weight of 25Kg for each order.
We aim to deliver all orders in UK mainland within 3-5 working days (festive period) as long as your order is placed before 12.00 noon. Our delivery times are a guide only and are not a guarantee. No deliveries Saturdays, Sundays, or Bank Holidays.
We aim to deliver all orders within UK, Channel Islands, Scottish Islands and Isle of Man, within 3 to 5 working days. We cannot take responsibility for length of delivery time once an item is dispatched by a courier company.
We work with an outsourced delivery company, and the courier makes two attempts to deliver the order, then the parcel is taken to the nearest PICKUP shop for the costumer to collect. The recipient has the option to choose to leave with a neighbour or a safe place if they are not going to be home.
If the order is not collected from the PICKUP point, then it will return to us and we reserve the rights to charge the shipping costs again in order to book a new delivery.
If you selected PICK UP STORE, please be aware that your parcel will be there for 7 working days. If you think you might NOT be available to collect your parcel, you MUST let us know in advance to reschedule.
We're doing our best to satisfy all our customers. We apologies for any inconvenience caused.
We accept PayPal and Worldpay payment.
Any damages to the packaging must be reported within 24 hours and supported with photographic evidence of the damages. If you are unhappy with any of your products you must notify us within 14 days of receipt. This does not apply to perishable goods such as cheese, charcuterie and frozen. Please send us an email to email@example.com. We will aim to respond to your enquiry or complaint within 7 days to discuss how to proceed. Refunds will be arranged at our discretion.
Please send us your comments to firstname.lastname@example.org and let us know what you think of our service.
We are always happy to hear your feedback and suggestions.