TERMS & CONDITIONS
All prices are inclusive of VAT. and Delicias reserves the right to alter pack size or price without prior notice as a result of unforeseen market conditions. The effective price is that at the time of ordering.
Shortages or damaged goods must be noted on the delivery note at the time of delivery. Delicias will not accept complaints on the above if not noted on the respective delivery note.
Notification of goods out of condition must be made to our office. All presumed damaged or out of condition goods must be made available for inspection before any action is decided upon credits to be issued.
Free transport on orders over £75.00 within UK main Land.
Northern Ireland, Channel Islands, Scottish Islands and Isle of Man are subject to different tariffs, please enquire via email@example.com for prices and delivery times.
Delivery charges based on standard delivery :
UK mainland £7.00 on orders under £75 and limited up to 25kg. (including postcodes AB1 - AB16, AB21 - AB25, AB30, AB39, PA1 - PA19, PH1 - PH3)
Northern Ireland (BT) / 5 working days / £14.50 on order under £175 and limited up to 25kg
Isle of Man & Channel Islands / 5 working days / £14.50 on order under £175 and limited up to 25kg
Inverness, Kirkwall, Paisley, Kilmarnock, Shetland Islands, Outer Hebrides / 5 working days / £14.50 on order under £175 and limited up to 25kg
Republic of Ireland / 5 working days / £16.50 on order under £175 and limited up to 25kg
Orders subject to maximum weight of 25Kg for each order.
We aim to deliver all orders in UK main land within 48 hours (orders placed between Monday to Thursday) as long as your order is placed before 12.00 noon. Our delivery times are a guide only and are not a guarantee. NO deliveries Saturdays, Sundays or Bank Holidays.
We aim to deliver all orders within UK, Channel Islands, Scottish Islands and Isle of Man, within 3 to 5 working days. We cannot take responsibility for length of delivery time once an item is dispatched by a courier company.
A signature is required to acknowledge delivery of your order, although this does NOT need to be the signature of the card holder that made the payment.
If you think you might NOT be available to collect your order, you MUST let us know in advance of a suitable place to leave the order. Alternatively you can let us know of another delivery address on the same street or within the immediate area. Delivery to an extra address not within the vicinity of your own address will be liable to an extra fee.
If you are unhappy with any of your products you must notify us within 14 days of receipt. This does not apply to perishable goods such as cheese, charcuterie and frozen. Please send us an email to firstname.lastname@example.org. We will aim to respond to your enquiry or complaint within 7 days to discuss how to proceed. Refunds will be arranged at our discretion.
Please send us your comments to email@example.com and let us know what you think of our service.
We are always happy to hear your feedback and suggestions.