TERMS & CONDITIONS
All prices are inclusive of VAT and Delicias reserves the right to alter pack size or price without prior notice as a result of unforeseen market conditions. The effective price is that at the time of ordering.
Shortages or damaged goods must be noted on the delivery note at the time of delivery. Delicias will not accept complaints on the above if not noted on the respective delivery note.
Notification of goods out of condition must be made to our office. All presumed damaged or out of condition goods must be made available for inspection before any action is decided upon credits to be issued.
AMBIENT PRODUCTS DELIVERY RATES
Free transport on orders over £75.00 within UK mainland limited up to 25Kg.
Delivery charges based on standard delivery:
UK mainland £7.50 on orders under £75 and limited up to 25kg. (including postcodes AB1 - AB16, AB21 - AB25, AB30, AB39, PA1 - PA19, PH1 - PH3).
Inverness, Kirkwall, Paisley, Kilmarnock, Shetland Islands, Outer Hebrides / 5 working days / £20.50 on order under £175 and limited up to 25kg.
Orders subject to maximum weight of 25Kg for each order.
We aim to deliver all orders in UK mainland within 3-5 working days (festive period) as long as your order is placed before 12.00 noon. Our delivery times are a guide only and are not a guarantee. No deliveries Saturdays, Sundays, or Bank Holidays.
We aim to deliver all orders within UK, Channel Islands, Scottish Islands and Isle of Man, within 5 to 7 working days. We cannot take responsibility for length of delivery time once an item is dispatched by a courier company.
We work with an outsourced delivery company, and the courier makes one attempt to deliver the order, then the parcel is taken to the nearest PICKUP shop for the costumer to collect. The recipient has the option to choose to leave with a neighbour or a safe place if they are not going to be home.
If the order is not collected from the PICKUP point, then it will return to us and we reserve the rights to charge the shipping costs again in order to book a new delivery.
If you selected PICK UP STORE, please be aware that your parcel will be there for 7 working days. If you think you might NOT be available to collect your parcel, you MUST let us know in advance to reschedule.
We're doing our best to satisfy all our customers. We apologies for any inconvenience caused.
CHRISTMAS PERIOD ORDERS & DELIVERIES
During the Christmas period, orders will still be accepted and every effort will be made to deliver prior to Christmas or New Year.
In this busy period, we cannot guarantee specific delivery dates or times and are not able to advise recipients of impending deliveries.
Important dates (No Deliveries)
Sunday 25 December Christmas Day | No Deliveries
Monday 26 December Boxing Day | No Deliveries
Tuesday 27 December Christmas Day (Substitute Day) | No Deliveries
Sunday 1 January New Year's Day | No Deliveries
Monday 2 January New Year's Day (Substitute Day) | No Deliveries
We strongly recommend placing any orders as early as possible to avoid disappointment. If you do have any questions please send us an email at email@example.com, our team would be happy to help.
From all Delicias team, we wish you a fine festive period and happy holidays!
CHILLED AND FROZEN FOOD DELIVERY
Orders containing Chilled and Frozen food can only be dispatched Monday to Thursday in order to keep transit time to a minimum. Orders done from Thursday 12PM to Sunday will be dispatched on Monday/ Tuesday depending on demand.
Our standard packaging for chilled and frozen deliveries is a polystyrene box and additional ice. We also send the polystyrene box inside a paper standard box. Some thaw should be expected for this kind of product.
We can not refund or replace any Chilled and Frozen products due to thaw.
We accept PayPal and Credit Card.
Any damages to the packaging must be reported within 24 hours and supported with photographic evidence of the damages. If you are unhappy with any of your products you must notify us within 14 days of receipt. This does not apply to perishable goods such as cheese, charcuterie and frozen. Please send us an email to firstname.lastname@example.org. We will aim to respond to your enquiry or complaint within 7 days to discuss how to proceed. Refunds will be arranged at our discretion.
Please send us your comments to email@example.com and let us know what you think of our service.
We are always happy to hear your feedback and suggestions.