All prices are inclusive of VAT. and Delicias reserves the right to alter pack size or price without prior notice as a result of unforeseen market conditions. The effective price is that at the time of ordering.
Shortages or damaged goods must be noted on the delivery note at the time of delivery. Delicias will not accept complaints on the above if not noted on the respective delivery note.
Notification of goods out of condition must be made to our office. All presumed damaged or out of condition goods must be made available for inspection before any action is decided upon credits to be issued.
AMBIENT PRODUCTS DELIVERY RATES
Free transport on orders over £75.00 within UK main Land limited up to 25Kg.
Channel Islands, Scottish Islands and Isle of Man are subject to different tariffs, please enquire via email@example.com for prices and delivery times.
Delivery charges based on standard delivery :
UK mainland £7.50 on orders under £75 and limited up to 25kg. (including postcodes AB1 - AB16, AB21 - AB25, AB30, AB39, PA1 - PA19, PH1 - PH3)
Isle of Man & Channel Islands / 5 working days / £20.50 on order under £175 and limited up to 25kg
Inverness, Kirkwall, Paisley, Kilmarnock, Shetland Islands, Outer Hebrides / 5 working days / £19.50 on order under £175 and limited up to 25kg
Orders subject to maximum weight of 25Kg for each order.
We aim to deliver all orders in UK main land within 3-5 working days (during festive period) as long as your order is placed before 12.00 noon. Our delivery times are a guide only and are not a guarantee. NO deliveries Saturdays, Sundays or Bank Holidays.
We aim to deliver all orders within UK, Channel Islands, Scottish Islands and Isle of Man, within 3 to 5 working days. We cannot take responsibility for length of delivery time once an item is dispatched by a courier company.
A signature is required to acknowledge delivery of your order, although this does NOT need to be the signature of the card holder that made the payment.
If you think you might NOT be available to collect your order, you MUST let us know in advance of a suitable place to leave the order. Alternatively you can let us know of another delivery address on the same street or within the immediate area. Delivery to an extra address not within the vicinity of your own address will be liable to an extra fee.
If you selected PICK UP STORE please be aware that your parcel will be there for 7 working days. If you think you might NOT be available to collect your parcel, you MUST let us know in advance to reschedule.
We're doing our best to satisfy all our customers. We apologies for any inconvenience caused.
FROZEN PRODUCTS DELIVERY RATES
Delivery charges based on frozen delivery products: orders subject to maximum weight of 25Kg for each order, inside M25 rate: £8.99.
- We are unable to ship frozen items to areas outside the M25
- In-store collection is available. Please select the correct box
- We do not have free transport on orders over £75.00 for frozen products
- Minimum order £20.00 for frozen products
- Purchases of ambient and frozen products cannot be made in the same shopping cart.
RECEIVING YOUR FROZEN DELIVERY
You must place the frozen goods in the freezer and chilled goods in the fridge immediately upon receipt of your shopping.
To ensure your shopping arrives in excellent conditions we pack your frozen and chilled goods in separate bags and keep them at the right temperature. Your order is then delivered in special vans with temperature-controlled compartments
Frozen and chilled goods are dispatched twice a week on Tuesdays and Thursdays. For example, if you place an order (including frozen/chilled products) on Sunday, your order will be dispatched on Tuesday.
FROZEN DELIVERY NOTES
You will receive a delivery note by email. Please read the email carefully and follow the instructions provided. You must ensure that someone will be available to receive and sign for the frozen and/or chilled parcel.
* if you think you will be out at the time of your delivery you must inform us immediately - to reschedule your delivery please contact our Customer Service Team on 07810 599 854 or e-mail us firstname.lastname@example.org
DEFROSTED OR DAMAGED ITEMS
- Delicias reserves the right to refuse claims of defrosted goods or damaged goods resulting from a re-scheduled delivery time without notifying our Customer Service Team
- Any issues regarding frozen and chilled goods must be reported to Delicias within 2 hours of receipt of the parcel.
Any damages to the packaging must be reported within 24 hours and supported with photographic evidence of the damages. If you are unhappy with any of your products you must notify us within 14 days of receipt. This does not apply to perishable goods such as cheese, charcuterie and frozen. Please send us an email to email@example.com. We will aim to respond to your enquiry or complaint within 7 days to discuss how to proceed. Refunds will be arranged at our discretion.
Please send us your comments to firstname.lastname@example.org and let us know what you think of our service.
We are always happy to hear your feedback and suggestions.